CHETWYND, BC — February 26, 2026 — Internet and cellular services were disrupted for several hours on Thursday, February 26, in Chetwynd leaving many residents without phone connectivity and ability to access the online world.
The outage impacted mobile phone users as well as home internet customers, with some residents saying their devices displayed “No Service” or “SOS Only.” During the disruption, businesses and households that depended on internet connections were also affected.
Message received from Telus:
While the cause hasn’t been officially confirmed yet, outages that impact both internet and cellular networks simultaneously are generally attributed to issues with telecommunications infrastructure, such as damaged fiber lines or equipment failure or loss of power affecting local towers. In rural communities such as Chetwynd, one network interruption can affect a large area due to fewer routes for infrastructure.
Service was eventually restored later in the day, and connectivity has since returned to normal for most customers.
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